Where to Start When Booking Your Wedding Rentals!
You just got engaged—congratulations! Now comes the fun (and sometimes overwhelming) part: planning your big day. Where do you even start?!
Wedding planning is full of details, and choosing your rental vendors is one of the most important steps to ensure your big day runs smoothly. With so many moving pieces, knowing the right questions to ask can save you from surprises later. We've compiled a list of must-ask questions—and even included our personal answers to help you feel confident in your rental decisions.
General Questions to Ask Your Rental Vendor
These foundational questions will help you best understand your rental vendor’s services.
Do You Deliver and Set Up?
Not all rental companies handle delivery and setup, so confirming this upfront is crucial. At Total Events, we offer delivery and setup services for most rentals during peak season. Your Event Specialist will outline the specifics in your proposal.
Do You Offer Design Services?
We work with some of the most talented designers in the Capital Region and beyond. Bring your design team to our showroom, and we’ll collaborate to create a cohesive look that ties your vision together.
What Happens if Items Are Missing or Damaged?
Things happen—glasses get chipped, linens get stained. But what does that mean for you? Responsibility for all rental items remains with you from receipt to return. If something is missing or damaged, a replacement fee will apply. We recommend storing all rentals in a protected location when not in use to avoid unexpected charges.
How Long Is the Rental Period?
Our standard rental period is one day, but we include delivery and breakdown days in your proposal. Need an extended rental? Just let us know—additional rates may apply.
Where Do You Deliver?
We primarily serve the Capital Region, Hudson Valley, and Adirondacks, but don’t hesitate to ask about events outside these areas!
Before Your Consultation
Preparation is key! Before reaching out to your rental vendor, here's what to know to make the process seamless.
What Should I Have Ready Before I Contact You?
Before reaching out, it's helpful to have some basic details:
Guest Count: Even an estimate will help us guide you.
Venue Details: Include location and any special considerations.
Design Vision: Pinterest boards, inspirational photos, or color schemes are welcome!
This ensures we can jump right into creating the perfect rental plan.
What Does My Caterer Provide?
Does your caterer include essentials like linens, napkins, or glassware? Knowing this ahead of time can prevent over-ordering or unexpected gaps in your rentals. Ask your caterer for a detailed list of what’s included!
Can I Visit Your Showroom?
Absolutely! We recommend scheduling an appointment so we can give you our full attention. Take your time exploring our wide inventory with the guidance of our Event Specialists.
After Your Consultation
Once you’ve met with your Event Specialist, here’s what you need to know to finalize your rentals.
When Are Final Counts Due?
Final counts are due 10 days before your event. If you’re unsure about guest numbers early on, we recommend reserving on the higher end of your estimate. Your final invoice will reflect the actual count once confirmed.
Can I Make Changes After Booking?
You can always add to your order, but availability may be limited for last-minute changes. If you need to cancel an item, note that the 30% deposit for that item is non-refundable.
What Should I Know About Venue Accessibility?
Before booking your rentals, check your venue’s access points (elevators, parking, loading docks) and any restrictions on timing or placement. This information helps us plan delivery and setup with ease.
How Soon Should I Reserve My Rentals?
The sooner, the better! Popular items sell out quickly, especially during peak season (May–October). Submitting your Pre-Consultation Form early ensures we can lock in your wishlist.
